FAQs
Purchases and orders
How do I cancel my order?
How do I cancel my order?
Sometimes things just go wrong! If you have accidentally ordered the wrong product or simply regret your purchase, the easiest way to contact us is by calling or emailing our customer service. In our efforts to get your order to you as quickly as possible, there are times when we cannot stop an order (as it has already entered the order flow). It is therefore very important that you check your order before completing the purchase. After the purchase has been completed, we cannot make any changes to the order, neither to the address nor the products ordered.
How do I best reach you?
How do I best reach you?
The quickest way to reach us is by contacting our customer service by phone: 0156-168 61 or by e-mail: kundtjanst@whop.se
Delivery and shipping
Which countries do you ship to?
Which countries do you ship to?
Currently, we only ship orders within Sweden. Our goal is to soon be able to ship orders to Finland, Denmark, the Netherlands, and Germany.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and complaints
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
